These Terms and Conditions of Service are copyrighted to John Doe Mail.

John Doe Mail own and operate the this website. By using this website you hereby acknowledge that you have read, fully understood and agree to be bound to these Terms and Conditions of Service together with all applicable laws and regulations which are construed in accordance with English law and operate in addition to your statutory rights.

Should you not agree to be bound by these Terms and Conditions of Service then you must refrain from using the site.

We will endeavor at all times to maintain the information contained on our website and keep it as up-to-date and as accurate as possible but do not guarantee that information is wholly complete, reliable or free from errors. Use of our website is entirely at your own risk and we will not be held responsible for any loss of data, lost profits or any other related damages resulting from your use of our site. Furthermore, we reserve the right to change or amend these Terms and Conditions of Service at any time and without giving any prior notice to you. We therefore suggest that you refer to the terms and conditions on a periodical basis. By using the site once we have posted any such changes, you agree to accept those changes.

If any of our terms shall be deemed invalid or unenforceable then that determination shall not affect the rest of these Terms and Conditions of Service.

Site Content

All materials contained on our website, including (but not restricted to) images, data, illustrations, designs, photographs and all other such material are owned exclusively by John Doe Mail and should not be used or published elsewhere without our express written consent.

Information provided on our website is completely free of charge but is for information purposes only. You may view and print a copy of website content for your personal use only but may not alter the content thereof in any way whatsoever. Any rights, title and interest in our website content is not automatically transferred to you by copying or downloading any of our material, nor do we deem the information provided therein to be free from errors.

Failure to comply with this request may result in prosecution, at our sole discretion and we therefore reserve the right to disclose any material which may give rise to criminal liability such as your name, email address or any other related information for this express purpose.

Should we choose to include links to third party sites on our website then these will not be controlled or managed by us; nor do they represent any endorsement of the site or service.

General Provisions

In these Terms and Conditions of Service, “the Company” and “the Provider” shall mean John Doe Mail. “The Customer” and “the Subscriber” shall mean any company, firm, organisation or private individual trading with the Company in accordance with these terms and any other terms of business expressly agreed between us.

Limitations of Liability

Our website and all its contents are provided by us without any representation or warranty of any kind whether express or implied in nature.

John Doe Mail expressly disclaims all express and implied warranties including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

John Doe Mail will not, under any circumstance, be liable to any third party for any direct or indirect damage of any kind. This includes (but is not limited to) any loss of data, income or any other damages of any kind whatsoever arising from use of this website.


You hereby agree to indemnify John Doe Mail from any third party claim, action, loss or damages, arising out of or relating to your violation of these Terms and Conditions of Service.

John Doe Mail reserves the right to seek all remedies available at law and in equity for any violation of these Terms and Condition of Service including, but not limited to, the right to block or restrict access to its site.

Our Privacy Policy

Please review our Privacy Policy since this also governs your visit to our website and is incorporated into the Terms and Conditions of Business.


An Agreement shall continue from a given period start to period end, unless you have failed to pay any advance fees due. In these circumstances the service will be terminated without notice. Otherwise an agreement may be cancelled by either party and at any time provided that 30 clear days’ notice is given by email to info@johndoemail.com

Unsolicited Visitors

Whilst a very rare occurrence, we have had bailiffs, collection agents, the police, council officials and even the odd customer of our customers turning up at our mail centre. If an unsolicited visitor should call looking for you, or one of your registered users, we will apply a surcharge of £20 to deal with the caller which will be deducted from your account balance, if you do not have enough in your account balance, you will receive notification and an invoice from ourselves. If the invoice is not paid within 7 working days, your service may be put on hold until the invoice is paid.

All 'personally identifiable data' held on our system is protected by GDPR and the Data Protection Act and we will never reveal any information about you unless required to do so by the Courts.   Any documentation left by the visitor will be logged and sent to you via email/mail depending on your service.

Service Provision

We will at all times take reasonable and practicable steps to ensure the accurate and efficient dealing with all communications received on your behalf and that mail is handled in accordance with your specific instructions. These should be clearly detailed on your application form. However, no warranty or liability is accepted by us, our staff or agents in relation to services provided, nor for any losses or damages suffered by you which shall include money, valuables or loss of business, however so caused.

Address Service

You hereby agree not to circumvent, interfere with, tamper or re-direct any mail whatsoever which contains the address provided as part of our service or any part thereof. Failure to comply with this condition will automatically constitute grounds for immediate termination of all or any services provided to you.

Any arrangements made for routine posting or faxing of messages and/or mail is done so entirely at your own risk. We will not accept liability or responsibility for non-delivery of messages and/or mail.

All mail and/or deliveries are taken in entirely at your own risk and we will accept no liability or responsibility whatsoever for any losses, shortages or damages howsoever caused.

If you expect to receive large, bulky or heavy items then we must be notified either by phone or email prior to the expected delivery date. These items will be charged at £5.00 (five pounds) per day after the first 48 hours, which are free. This charge will be applied until the parcels are collected or forwarded.

You will pay any fees (together with any special handling charges if requested) in advance, failing which we reserve the right to refuse to handle parcels without prejudice to any claim for monies owing.

You also agree to pay the appropriate administration fee for mail forwarding.

You shall notify us, in writing or by email, of any change of address or contact details at the soonest opportunity. We reserve the right to suspend or terminate your service if we are unable to contact you in an appropriate manner. You are not allowed to display our private residential address online, on any advertising or by any other means without prior permission. 

You agree that you will not use the service for any illegal or illegitimate purposes, and that such uses will constitute grounds for immediate termination of services by us. You also agree to provide us with an acceptable form of ID if requested under any current or future Money Laundering Regulations.

We will make every reasonable effort to ensure accurate and expeditious handling of mail and/or messages, but no responsibility shall attach to John Doe Mail or its employees, agents or officers for any damages, injuries or loss howsoever arising or to whomsoever caused.

We will also take all reasonable steps to ensure accurate and efficient dealing with all communications received on your behalf and that mail is handled in accordance with your instructions. However, no warranty or liability is accepted by us, our staff or agents in relation to services provided, nor for losses or damages caused to you.

We will hold mail for free for a maximum 7 days without prior arrangements being made for mail storage, after this time mail storage fees may be charged (after this period it will be returned to sender or disposed of appropriately if a mail storage service is not in place). For large parcels, mail storage and handling fees may be charged after 24 hours.

Mail received for unsubscribed services will be held for a maximum of 14 days initially, to enable clients to re-purchase the appropriate service; after this period it will be returned to sender or disposed of appropriately.

Insurance for Parcel and Mail Forwarding
Clients should ensure adequate insurance for Parcels and Mail being forwarded by us from our premises.  If cover is required, it is the client’s responsibility to notify us prior to the parcel being shipped, when we will advise or arrange suitable cover. We accept no liability for loss/damage goods in transit outside this insurance cover, if arranged. Clients arranging their own shipping are not covered by our insurance. Goods are not insured whilst on our premises. Goods of high value should be brought to our attention.

Mail Scan & Email Service

By default, mail will be opened, scanned & emailed to clients; by using this service you agree to this. Per A4 side scanned costs 20 pence which will be deducted from the clients fund. This mail can also be posted, but postage costs x 3 will be charged for this. Once mail has been scanned and emailed to the client, the mail will be kept for an additional 7 days before being disposed of, allowing you time to request postage of specific mail if required. 

Opening of Mail or Parcels

We will not normally open client’s mail or parcels unless requested to do so or if it is part of the service we offer.  However, we reserve the right to open and inspect any mail received here if we deem it necessary.  (For example, but not limited to: suspicion of controlled drugs; to identify who the item belongs to; if our address is being used without our permission; an item arrives damaged and need re-packing; etc.). We also reserve the right to return, report to the authorities; act upon or otherwise dispose of mail. If you use our address for any service, paid for or unpaid, you agree to this.

Policy on parcels and large letters

We request 48 hours’ notice if you are expecting a parcel. Please email us with details of your delivery as soon as these are known to you.

When a parcel arrives we will notify you by e-mail and will normally require forwarding of this item within 48 hours.

Should you require us to arrange a courier on your behalf there will be an administration fee of £5.00 which will be added to the courier’s fee and this needs to be paid in advance of postage/collection.

For small parcels up to 45cmx35cmx16cm and weighing no heavier than 3kg, we will store these free of charge for 48 hours but will then make a small charge of £2.50 a day for storage thereafter.

For medium parcels between 45cmx35cmx16cm and 61cmx46cmx46cm and weighing between 3kg to 20kg, we will store these free of charge for 48 hours but will then make a small charge of £5.00 a day.

For large parcels between 61cmx46cmx46cm and 1.5mx3m and up to 30kg, we charge £8 per day from the day the item arrives.

For Large Parcels over 30kg, we charge £15 per day from the day the parcel arrives.

For the Largest Parcels, weighing between 30kg to 50kg, we charge £20 per day from the day the parcel arrives. 

If we are not made aware of your delivery then we remain at liberty to refuse your parcel.


Cancellations must be made in writing or by email giving 30 clear days’ notice.

Our Refund Policy:

Sales to Businesses: Sales made B2B (our businesses selling to other businesses) are exempt from the Consumer Contracts (formerly Distance Selling) regulations. We do not by default offer a refund for services ordered by businesses, but we may refund at our sole discretion.  Any unused postage or scanning Deposits at the end of the contract are non-refundable but may be transferred to a similar service at our sole discretion.

Sales to Individuals: For sales to individuals you have a right to cancel your order within a seven day cooling-off period from the day you purchase a service; we will refund fees and deposits paid, less any postage and other costs or fees already incurred. After this time refunds will not be available for services; unused Postage Deposits can be refunded less a £12.50 admin fee.

Unpaid Invoices

John Doe Mail use a debt collection agency to collect unpaid invoices that are outstanding for more than 60 days.

Once an invoice is outstanding for 60 days this will then be passed over to the debt collection agency. A charge of invoice compensation will be added to the outstanding amount, along with an annual interest divided and added daily to the amount. Providing the debt is paid in full, we will continue to provide you with the services you signed up for. However, if you do not pay the amount owed, this will be chased and services to you or your company will be suspended. If you have any post this will not be forwarded to you and may be returned to sender.

You may be taken to court to claim back debts owed to John Doe Mail.

Identification, Confidentiality and Privacy

When you purchase services from us your acceptance of these Terms and Conditions of Service mean you are granting us authorisation to undertake an online credit search if needed. This is for the purpose of verifying your identity to help us comply with money laundering and ‘know your customer’ regulations. To do this, the Credit Search Agency will check the information you have provided about yourself with information held about you on public databases. It will leave a soft footprint on your credit search file but this will not have any effect for future credit applications. A record of the search will also be retained by us.

In some circumstances we may be required to obtain two forms of personal identification. You thereby agree to provide us with one photo identification (either a driving license, national ID or passport) and one proof of address (to be dated within the last three months from an official source such as a bank statement, utility bill or tax statement). We may also request for these documents to be certified / notarised. In the event that you fail to provide such documentation to us then we reserve the right to cancel the contract without refund of any monies paid to us. One photographic identification; which can be a driving license, national id or passport.

Identification can be provided to us in a number of ways:

  • By sending the required documents to info@johndoemail.com

  • Have the identification certified by a professional person who is not already a friend or a relative of the applicant for example an accountant, solicitor, civil servant.
    The certifier will also need to sign, date and print their name in full on each copied document. They will also need provide their business contact details including address and telephone number.

Documents must be received within 30 days of the registration of your application, failure to provide the correct documents than we reserve the right to cancel the contract without refund of any monies paid to us.